Management System×シンキングリード - List of Manufacturers, Suppliers, Companies and Products

Management System Product List

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Responding to the diversification of customer touchpoints! Open source "F-RevoCRM"

Responding to the diversification of customer touchpoints! Open source "F-RevoCRM"

An integrated customer management system that can manage all web touchpoints, sales touchpoints, and support touchpoints... that is F-RevoCRM.

By linking marketing, sales support, support (inquiry management), sales management, and other information to each customer’s information, it is possible to achieve company-wide centralized management. 【Strengths of Thinking Lead × F-RevoCRM】 ■Problem Solving We are well-versed in corporate problem-solving methods and the utilization of F-RevoCRM, allowing us to work together on solutions tailored to business challenges across various industries. ■Cost Reduction There are no licensing fees, so there is no need to limit the number of users, enabling company-wide usage. ■Flexibility Customization can be accommodated to align with your company’s operations even after the system is launched, if necessary. ■Digitalization Support By utilizing the additional option of a customer portal (dedicated site for customers), it is possible to advance the digitalization of interactions with customers. *Please feel free to contact us for more details.

  • Cost management and cost estimation software

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[DX Case Study of Cram School Management] In the case of the University of Tokyo Keio Yushikai

[DX Case Study of Cram School Management] In the case of the University of Tokyo Keio Yushikai

I want to revolutionize the culture of managing information on paper! By introducing CRM, we take the first step towards improving tutoring operations.

We would like to introduce the case of Keisetsukai Co., Ltd., which implemented "F-RevoCRM" for the purpose of managing and operating a tutoring school. One of the reasons for the introduction of this system was the desire to transform the culture of managing information on paper. Therefore, with the expectation that the introduction of CRM would lead to improvements in the tutoring operation system, they decided to implement "F-RevoCRM." 【Implementation Results】 ■ Construction of a customer portal – Connecting tutors, students, and parents – - Matching students with instructors - Handling inquiries - Achieving comfortable tutoring operations - Streamlining accounting tasks such as salary payments ■ Successful cost reduction through the introduction of the customer portal *For more details, please refer to the PDF document or feel free to contact us.

  • CRM (Customer Relationship Management System)

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[Case Study Introduction] Improving Operational Efficiency and Service Quality! Eliminating Dependency on Individuals

[Case Study Introduction] Improving Operational Efficiency and Service Quality! Eliminating Dependency on Individuals

Improving operational efficiency and service quality within the company! Introducing a case that also resolved the dependency on veterans and individualization.

We would like to introduce a case study of Indes Co., Ltd., which specializes in comprehensive maintenance for residential buildings, implementing 'F-RevoCRM.' Due to the wide range of services the company offers in a one-stop manner, managing customer information and various operations using paper and Excel was cumbersome, making data entry complicated and finding information time-consuming. Therefore, the system was introduced. This resolved the previous dependency on veteran employees and reduced errors, leading to an improvement in service quality. **Effects of Implementation** - Increased operational efficiency and improved service quality within the company. - The business has rapidly expanded, and with active recruitment, the number of new employees has increased, significantly shortening the time required for them to learn the operations. **Benefits** - It is possible to leverage the characteristics of OSS (Open Source Software) to fit the company's operations. - The pricing structure is not proportional to the number of users, making it cost-effective, and the basic functions can be used as they are. - Focus can be placed solely on implementing Indes's unique business logic. *For more details, please refer to the PDF document or feel free to contact us.*

  • CRM (Customer Relationship Management System)

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[F-RevoCRM Implementation Case] Kindware Co., Ltd.

[F-RevoCRM Implementation Case] Kindware Co., Ltd.

Even after some time has passed, you can quickly retrieve the data of "that customer from back then" when starting a business meeting.

We would like to introduce a case study where Kindware Co., Ltd. implemented 'F-RevoCRM' in their Health & Care Division. The company was managing customer data using Excel, which often resulted in difficulties such as taking a long time to find items when there were many products, and overall poor usability. Therefore, they decided to implement our system. It allows for input without burdening the field staff, and by utilizing the entered information, it has contributed to enhancing their sales activities. 【Benefits】 - Since the data is shared, updating it ensures that new data is always retained. - Information can be updated on-site, allowing for immediate access to "that customer's" data at the start of business negotiations, even after some time has passed. *For more details, please refer to the PDF document or feel free to contact us.

  • CRM (Customer Relationship Management System)

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[Free trial currently available!] F-RevoCRM Cloud

[Free trial currently available!] F-RevoCRM Cloud

F-RevoCRM in the cloud version! A cloud-based customer management system that can be used company-wide with the best cost performance.

F-RevoCRM is an integrated customer management system that allows for centralized management of customer data within a company. It covers not only customer management but also features for managing seminars, exhibitions, and other events, as well as SFA functions such as customer and project management, and sales management processes that include creating estimates, handling orders, and managing invoices. Additionally, it includes features for inquiries, complaints, and contract management. With many functions available, it can be customized to fit various industries and business models. Companies can flexibly configure F-RevoCRM according to their specific needs, optimizing particular business processes and workflows. *For differences between F-RevoCRM Cloud and the OSS version of F-RevoCRM: https://f-revocrm.jp/2023/06/f-revocrm-diffoss/*

  • CRM (Customer Relationship Management System)

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The application and approval process is sped up with F-RevoCRM!

The application and approval process is sped up with F-RevoCRM!

Link customer information with estimates and contracts in a simple approval workflow to streamline customer interactions!

This article introduces how to utilize the simplified approval workflow feature of F-RevoCRM to centrally manage application and approval processes related to customers. For those considering the implementation of a CRM tool, efficient workflow management is a crucial point. F-RevoCRM offers flexible workflow settings and high operability, supporting the streamlining of business operations. 【Centralized Management of Application and Approval Processes】 By implementing F-RevoCRM, you can centrally manage application and approval processes related to customers. This visualization of each person's tasks makes the approval process smoother. 【Rapid Response and Improved Business Efficiency】 The simplified approval workflow feature accelerates the process from application to approval, enhancing response speed. This not only speeds up internal operations but also contributes to increased customer satisfaction.

  • CRM (Customer Relationship Management System)

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Corporate Sales in the Hotel Industry: Building a Foundation with F-RevoCRM

Corporate Sales in the Hotel Industry: Building a Foundation with F-RevoCRM

A case where support was provided from building the foundation of the sales structure for the banquet division to the introduction and operation of the system.

We would like to introduce the case of Hoshino Resort OMO7 Asahikawa implementing 'F-RevoCRM'. Regarding the banquet business that hosts commemorative events and parties for companies and organizations, corporate sales activities are necessary, marking the first venture for the Hoshino Group in this area. Because this is a first-time initiative, sales activities were conducted without an established sales foundation, raising concerns that the sales efforts could become overly reliant on individual members. Therefore, this time, our company supported the establishment of the sales structure for the OMO7 banquet division, from system implementation to operation. [Challenges] - Even if many sales flow items are standardized, not all members are able to operate them. - There is a significant difference in proficiency between veteran sales members and new sales members, leading to discrepancies in system operation. [Implementation Results] - Sales flow rules can be set individually. - Sales management settings can be tailored to both new and veteran members. - Changes can be made for each project. - Compared to previous settings, unnecessary visits have been reduced by half. - Project management has become more efficient. *For more details, please refer to the PDF document or feel free to contact us.

  • SFA (Sales Support System)

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[Representative Dialogue] Active in the Support Department! The Potential of F-RevoCRM

[Representative Dialogue] Active in the Support Department! The Potential of F-RevoCRM

Strengthening the support system by providing a "portal site" where customers can check the progress status.

We would like to introduce a case study of Hirokei Co., Ltd. implementing "F-RevoCRM." Prior to the system implementation, the company managed inquiries using Excel and Access management ledgers, but they did not have a management system in place to respond to all inquiries smoothly. Therefore, they introduced our system. It allows for centralized management of inquiries to ensure that there are no oversights in responses, and additionally, we provided a portal site to visualize the progress for customers. 【Case Overview】 ■ Purpose: Strengthening the support system ■ Usage: Management of customer inquiries related to the system 【Implementation Results】 ■ Centralized management of inquiries to ensure no oversights in responses ■ Provided a portal site to visualize progress for customers ■ Created content similar to an FAQ page, allowing customers to resolve their own questions by accumulating knowledge of inquiry content within the company ■ Eliminated dependency on specific individuals in business operations *For more details, please refer to the PDF document or feel free to contact us.

  • Customer Support

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Why do CRM implementations fail? Why do we revert back to Excel?

Why do CRM implementations fail? Why do we revert back to Excel?

Webinar video released! Why do CRM implementations fail? Why do we revert back to Excel?

- Although we introduced CRM, it failed to take hold and ended up being a failure. - Overall, the system is not being used. - It doesn't fit our business operations, and we ended up managing everything with Excel... This seminar is a must-see for those in this situation! In this seminar, we will cover a wealth of topics that are key to successfully implementing CRM, starting from the transition from ERP to CRM and including tips on how to effectively utilize CRM for improving operational efficiency. If you would like to watch the full webinar video, please apply through the dedicated form. Application link: https://bd.thinkingreed.co.jp/ma/sitedlseminar-viewing-majisemi221117 This seminar is packed with tips to avoid failing in CRM implementation, so be sure to check it out.

  • CRM (Customer Relationship Management System)

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Customer attrition, is your company okay?

Customer attrition, is your company okay?

Check your company's customer satisfaction and issues with the customer satisfaction checklist!

Have you ever wondered, 'Customer complaints are increasing, but are we really addressing them properly?' To help with this, we have prepared a simple checklist to easily identify the causes of customer attrition and how to improve it! - It takes too long to respond to customer inquiries - We receive similar complaints repeatedly - We don't know the whereabouts of employees who are out of the office - Customer information is managed in a disorganized manner within the company If any of these apply to you, please give it a try!

  • CRM (Customer Relationship Management System)

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Aiming to improve customer satisfaction with the F-RevoCRM customer portal!

Aiming to improve customer satisfaction with the F-RevoCRM customer portal!

Unifying customer touchpoints online with F-RevoCRM × Customer Portal.

The customer portal feature of F-RevoCRM is a function that automatically generates a dedicated website for customers. It transforms traditional communication methods such as phone calls and faxes into a web-based format, enabling efficient customer support. Customers can access the information they need anytime, 24/7, allowing them to receive support without being constrained by time. Additionally, by providing FAQs and support information, it creates an environment where customers can resolve issues on their own, which is expected to enhance customer satisfaction. By utilizing the customer portal feature of F-RevoCRM, companies can achieve greater efficiency and quality in customer interactions, thereby increasing customer satisfaction.

  • Customer Support

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Case study of implementing F-RevoCRM to streamline call center operations.

Case study of implementing F-RevoCRM to streamline call center operations.

Visualizing the repair status from the call center to achieve prompt support response!

For companies aiming to improve the efficiency of their call center operations, F-RevoCRM is the optimal solution. This time, we will introduce the case of Kyuhen Co., Ltd., which achieved operational efficiency in its call center by implementing F-RevoCRM. ■ Background of F-RevoCRM Implementation Kyuhen Co., Ltd. is a company that provides transformers and home electrical appliances. Due to the aging of its traditional customer management system, it aimed to enhance the operational capabilities of its call center and decided to implement F-RevoCRM, focusing on cost and support systems. ■ Challenges Before Implementation - The process of sending repair requests and reports via fax and confirming them by phone was cumbersome. - The status of outsourced service providers could not be checked in real-time. - The company was unable to respond quickly to customer inquiries about progress, leading to troubles and complaints. ■ Changes After Implementing F-RevoCRM The implementation of F-RevoCRM brought about the following changes: - The amount of manageable information increased, expanding the usability of the system. - Smooth interactions with users were achieved through the addition of Kyuhen's unique features. - Support responses became faster, and system improvements were realized.

  • Customer Support

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Case Study of F-RevoCRM Implementation in the Food Industry | Sales Efficiency Improvement

Case Study of F-RevoCRM Implementation in the Food Industry | Sales Efficiency Improvement

An innovative sales support app, ebiss, that changes the future of Nippon Shokken | A sales revolution that Nippon Shokken is challenging together with Thinking Lead.

Nihon Shokken Holdings Co., Ltd.'s Sales Reform: Case Study of the Introduction of F-RevoCRM and "ebiss" Nihon Shokken Holdings Co., Ltd. is a major food manufacturer that has been steadily growing its performance for 52 years since its founding. Amid the demand for a shift from a traditional sales style focused on "sales volume" to one that emphasizes "repeat rate," the company aimed for a major reform in its sales approach and collaborated with Thinking Lead Co., Ltd. to co-develop the sales support app "ebiss." This app realizes the "encouragement" of sales activities and contributes to improving the motivation of sales staff. As a result, Nihon Shokken aims to enhance the efficiency of its sales activities and improve customer satisfaction. ▶https://f-revocrm.jp/2023/12/case_sfa_nihonshokken/

  • SFA (Sales Support System)

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Smooth information sharing with agents through the customer portal feature.

Smooth information sharing with agents through the customer portal feature.

Streamlining agency management with the customer portal feature of F-RevoCRM.

F-RevoCRM is a CRM solution that powerfully supports corporate sales activities. Among its features, the customer portal function is particularly noteworthy. By utilizing this feature, agency management can be dramatically streamlined. ■Features of the Customer Portal Function■ 1. Real-time Information Sharing Through the customer portal, information can be shared in real-time with agencies. This allows for the rapid communication of the latest product and promotional information, supporting the sales activities of agencies. 2. Enhanced Autonomy for Agencies Agencies can check their own sales performance and inventory status through the portal. This enables agencies to autonomously develop sales strategies, improving the overall sales efficiency of the company. 3. Customizable Dashboard A customizable dashboard tailored to the needs of each agency is provided. Important KPIs and sales data can be viewed at a glance, facilitating quick decision-making. 4. Secure Access Management Advanced security features allow for the setting of access permissions for each agency. This prevents the leakage of confidential information and ensures safe information management.

  • Headquarters/Store System

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Customer management system for after-sales maintenance services.

Customer management system for after-sales maintenance services.

From equipment management to maintenance, achieve operational efficiency with F-RevoCRM!

Do you have any concerns regarding tasks such as facility management, equipment and machinery management, maintenance, and agency management? - Since customer information is managed in each department, it needs to be registered multiple times... - Internal sharing is not being done, leading to wasted time in sharing information with various departments... - It is not possible to grasp the progress of the manufacturing department... - Communication with external parties is done through phone and fax, making it difficult to understand the status of responses... F-RevoCRM can also be utilized for tasks such as facility management, equipment and machinery management, maintenance, and agency management. You can easily add information to be managed according to your company's operations, such as equipment and parts delivered to customers, inquiries, repair and inspection requests, and the response history of contractors and agencies, through the settings screen. We provide comprehensive one-stop support from implementation to establishment, leveraging the know-how gained from our experience in the manufacturing and construction industries!

  • Customer Support

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